Important information
When ordering certain wormers or flea products to comply to UK licensing laws we are required to ask for information regarding your pet and the use of the product without this information we will be unable to process your order. We will contact you by e-mail when your order has been placed. We only need to ask you once unless you buy a new product from us or add another pet to your family.
Legal Categories
POM-V: Only your vet can prescribe a product with this category
POM-VPS: A product with this license category can be purchased from Wormers Online and must be prescribed by a registered qualified person.
- A registered veterinary surgeon
- A registered pharmacist
- A registered suitably qualified person
NFA-VPS: A product with this license category can be purchased from Wormers Online and must be prescribed by a registered qualified person.
- A registered veterinary surgeon
- A registered pharmacist
- A registered suitably qualified person
AVM-GSL: A product with this license category can be sold by any retailer and there are no restrictions on its sale
Product use
Products sold on this site are only to be used for the species of animal indicated on the pack. If you require a product to be used off label then you should seek advice from your vet.
Placing your order
when you order from Wormers Online your order is normally posted next working day and sent by first class royal mail, you should receive your parcel within 2-4 working days. If any of your items are out of stock you will be contacted and offered and alternative product or you will be giving the option to cancel. If you are happy with the alternative product the parcel will be posted as normal, if however you wish to wait for your original item then your goods will be placed on a back order and the whole parcel will be sent as soon as the item comes into stock.
UK Postal prices
Wormers Online charge £2.00 P&P for all orders under 500g within the UK
501g to 1kilo £3.95
1.1kilos to 10kilos £5.95
10.1kilos to 20kilos £7.95
Wormers Online offer free delivery on all small parcels when you spend £30.00 or more, these are sent by royal mail 2nd class post normally 3 to 5 working days. UK only
International Parcels including EU will be charged at Royal Mails international small package prices, you will be contacted before your parcel is shipped to confirm shipping costs.
Cancellations
You may cancel your order within 7 day of receipt of goods and return the items to us unopened. You will pay all P&P costs and there will be and admin charge of £2.50
Returns
All returns to Wormers Online should be made within 7 days of receipt of goods and must be returned in its original packaging and condition. If any tamper proof lids or sills have been broken then a refund will not be given. Proof of return post must be obtained.
Errors
Any items that have been ordered in error can be returned unopened within 7 days of receipt to Wormers Online you will need to pay all P&P costs, Wormers Online will then offer an exchange product or a re-fund for the item excluding any P&P costs. If you receive an item in error and this was a mistake made by Wormers Online please return the item to us unopened within 7 days of receipt and we will then exchange the item and pay all P&P costs. Proof of return post must be obtained.
Secure online payments
Wormers Online use Pay pal to process all online payments, this is a secure service and you can be confident that your personal details are not seen by others. Wormers Online never share your information with third parties or other companies. Wormers Online have no access to your credit card details and the only information we see is your name and address these details are only ever used for posting your product to you.